Cookie Policy

Last updated: 29 June, 2026

This Cookie Policy explains how Reset Solutions uses cookies and similar technologies on our website. It should be read together with our Privacy Policy and any other privacy notices that may apply when you use our website or contact us.

By continuing to use our website, you agree that we may use cookies as described in this policy. Where required, we will request your consent before placing certain cookies on your device.

1. What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites work properly, improve your browsing experience, remember certain preferences, and provide information about how visitors use the website.

Cookies may be placed by us directly, or by third-party service providers that help us operate, secure, analyse, or improve our website.

2. Why we use cookies

Reset Solutions may use cookies to:

  • Make our website work correctly and securely;
  • Remember your preferences where applicable;
  • Understand how visitors use our website;
  • Improve website performance, layout, and content;
  • Support enquiry forms, contact forms, or online functionality;
  • Assist with marketing, analytics, or campaign tracking where applicable;
  • Protect our website against spam, abuse, or unauthorised activity.

3. Types of cookies we may use

Essential cookies

These cookies are required for the website to function properly. They may support basic features such as page navigation, security, form submissions, and access to secure areas of the website.

Because these cookies are necessary, they cannot usually be disabled through our website.

Performance cookies

These cookies help us understand how visitors interact with our website, such as which pages are visited, how long users spend on the site, and whether any errors occur.

This information helps us improve the website and user experience.

Analytics cookies

Analytical cookies help us understand how visitors use our website. We use Google Analytics to collect information such as page visits, traffic sources, and user interactions so that we can improve our website, content, and overall user experience.

Functional cookies

Functional cookies allow the website to remember choices you make, such as preferences or previously entered information, where applicable.

Marketing cookies

Marketing cookies may be used to deliver relevant content or measure the effectiveness of marketing campaigns. These cookies may also be placed by third-party platforms where we use advertising, social media, or remarketing services.

We will only use these cookies where permitted by law and, where required, with your consent.

4. Third-party cookies

Some cookies may be placed by third-party service providers that we use for website functionality, analytics, security, marketing, or embedded content.

These providers may collect information about your device, browser, website activity, or interaction with our content. Their use of cookies is subject to their own privacy and cookie policies.

Examples of third-party services that may use cookies include:

  • Analytics tools;
  • Website security tools;
  • Embedded maps or videos;
  • Social media platforms;
  • Advertising or marketing platforms;
  • Contact form or spam protection services.

5. Cookies and personal information

Some cookies may collect information that can be linked to you or your device, such as your IP address, browser type, device information, or online activity.

Where cookie data qualifies as personal information, Reset Solutions will process it in accordance with the Protection of Personal Information Act, 4 of 2013, also known as POPIA.

We will only process personal information where we have a lawful basis to do so, such as your consent, a legitimate business purpose, a legal obligation, or where processing is necessary to provide website functionality.

6. Managing your cookie preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive a warning before cookies are stored.

Please note that disabling certain cookies may affect how the website works. Some features may not function correctly if essential or functional cookies are blocked.

Where our website displays a cookie banner or preference tool, you can use it to accept, reject, or manage optional cookies.

7. Direct marketing and tracking

Where we use cookies or similar technologies for marketing, campaign tracking, or remarketing, we will do so in accordance with applicable privacy laws.

You may opt out of direct marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us directly.

8. How long cookies remain on your device

Cookies may be session cookies or persistent cookies.

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them.

The exact duration depends on the type of cookie and the purpose for which it is used.

9. Security

We take reasonable steps to protect the information collected through our website and cookies. However, no website or electronic transmission is completely secure.

You are responsible for keeping your device, browser, and login details secure where applicable.

10. Your POPIA rights

Where we process your personal information, you may have the right to:

  • Ask what personal information we hold about you;
  • Request access to your personal information;
  • Request that incorrect information be corrected;
  • Request that certain information be deleted, where legally permitted;
  • Object to the processing of your personal information;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with the Information Regulator.

To exercise your rights, please contact us using the details below.

11. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, technologies, legal requirements, or business operations.

The latest version will be published on this page with the updated effective date.

12. Contact us

If you have any questions about this Cookie Policy or how Reset Solutions uses cookies, please contact us:

Reset Solutions

Telephone: 087 138 8460

Email: [email protected]

Address: 1st Floor, Block A, Lombardy Corporate Park, 1 Cole Road, Shere A.H., Pretoria